Shipping Policy

Thank you for shopping with Fithealth. We aim to deliver your order quickly, safely, and efficiently throughout South Africa.

Order Processing

• Orders are processed on business days (Monday to Friday), excluding public holidays.

• Orders are typically processed within 1–2 business days after payment has been successfully received.

• During promotional periods or peak seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Areas

We currently deliver throughout South Africa.

Unfortunately, we do not currently offer international shipping.

Delivery Timeframes

Estimated delivery times are:

• Major metropolitan areas: 2–4 business days

• Regional and outlying areas: 3–7 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, courier delays, or high order volumes.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and the selected shipping option.

Where applicable, any free shipping promotions will be clearly communicated on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

Delivery Information

Please ensure that your delivery address, contact number, and email address are accurate when placing your order.

Fithealth cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply to resend the order.

Damaged or Missing Parcels

If your parcel arrives damaged, or if any items are missing, please contact us within 48 hours of receiving your order.

To help us investigate, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the parcel and products (if applicable).

We will work with our courier partner to resolve the matter as quickly as possible.

Delayed Deliveries

While we strive to meet our estimated delivery times, delays can occasionally occur due to circumstances beyond our control.

Fithealth is not liable for delays caused by:

• Courier network disruptions.

• Extreme weather conditions.

• Public holidays.

• Industrial action.

• Other unforeseen events.

We appreciate your patience should any unexpected delays occur.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to amend or cancel it.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer service team.

Email: info@fithealth.co.za

We are committed to providing reliable delivery and excellent customer service every step of the way.